Our Resident Surveys were completed once again in September/October 2017. 72% of the residents responded to the survey and below are a few of the comments made.
This is some of what respondents said in our latest survey:
“They always go the extra mile when you need it”
“I feel fortunate to be residing here.”
“My visitors always remark on the cleanliness of the whole of Old Hastings House.”
“My grandchildren aged 2 and 4 years are always welcome.”
“There are, of course, times when I miss my home and my neighbours but I already have made good friends here with other residents.”
“The staff couldn’t be better!”
“I love living here.”
Note from the Manager
What sets OHH apart is the willingness of staff to go that extra mile. It is therefore pleasing to see how quickly new staff understand the values of the service and bring their own special qualities. A number of staff have received special recognition vouchers/letters since the last newsletter, but I wish to highlight Nancy and Sathiya who have really hit the road running and brought their own sense of positivity, hard work and joy to their roles. Staff selection, development and retention is the most important aspect of the job, hence our pleasure when this goes to plan.
A highlight of this period was the journey towards properly defining our values. We do not want words such as Choice, Commitment, Caring and Dignity to be platitudes, as they are in most services, usually because they remain buzzwords that are either not understood, cared about, or where there are not the people to carry them out. There is no point talking about person-centred care if you cannot staff a home with the right people, in the right numbers. Through various staff, team and resident meetings we have arrived at our own statements, which more properly explain the uniqueness of Old Hastings House, what we, deliver and what we aspire to. These will be appearing shortly.
The team have made excellent progress with our Annual Development Plan where residents are now fully engaged with their own care-planning, where person-centred care has become a reality. Our policy of GYO leaders continues to bear fruit as shown the way Mandy Morton, Abbie Hull, and Karen Penn have ably taken on more responsibility. New initiatives run the risk of being passing fads, so it is excellent to see how the Dignity Dos initiative has really affected the culture of the service. Thank you to our Dignity Champions.
The Christmas Fayre will shortly be upon us, expertly led by Sandra. This follows on the heels of our record-breaking summer fete, made possible by the spirit of Whole Team Working, whereby residents, staff (many in their own time), relatives and volunteers worked together so effectively in dreadful weather. It is our intention to film the Christmas Fayre in combination with next summer’s Fete as part of a plan to record the essence of Old Hastings House.
The next newsletter will look forward to 2018 and further improvement plans. Like any good plan, it will need to be simple, but no simpler than that! This will involve significantly improving our communal space and capacity to care for people with changing needs without increasing our numbers: exciting times! Oh, and Joan Willett passed the 101 mark and was featured in an article published in The Guardian newspaper on 24th August (How to live to 100 and be happy, by those who have done it)
Monthly Coffee Mornings – All Welcome!
Come and join us on the 1st Wednesday of every month. Coffee, tea, delicious cakes and biscuits, plus stalls and good company.
Bits & Bobs
If anyone has anything old they would like to donate for our reminiscence, rummage and knitting boxes, we would be very grateful.
Christmas Fayre Saturday 9th December 2pm – 4pm
Volunteer cake makers needed to make cakes for our Monthly Fundraising Coffee Morning.
Ingredients can be supplied.
Volunteer Minibus Driver needed once a month to take small groups of our residents on various outings. Carers will accompany.
If you know of anyone who may be interested then please let Lisa know.
Lisa – (Activity Coordinator)