Our Resident Surveys were completed once again in November 2020. 59% of Main House residents and 27% of Magdalen Suite residents responded to the survey.
This is some of what respondents said in our latest survey:
“I love it here: it’s a good home.”
“Cleaning and housekeeping staff do a fantastic job.”
“No complaints: my care is great.”
“The care staff are so lovely and friendly and make me laugh.”
“I enjoy the variety and the diabetic options. [Kitchen suggestions]”
“I like our small Scrabble club.”
“I enjoy nearly all activities [and] going out when I can. ”
Note from the Manager
The last survey was our most pleasing to date, with satisfaction levels rising in all areas from a very strong base. This survey mirrors similarly high satisfaction levels, with a richness in the comments made by participants to show the outstanding impact the service has made for all users. The only disappointing aspect is the lower level of participation in the survey, especially amongst relatives, which perhaps reflects the Covid-19 related restrictions. The surveys relatives have returned contain impact statements which confirm the outstanding difference being made to lives. The confusion rate of residents continues to increase in line with national trends, making the independent input of relatives more vital. Participation will remain an action point moving forward, along with building upon recent progress with activity provision under the new leadership team. Taken together, and in the context of Covid-19, the satisfaction ratings are extraordinary and are testament to the commitment, skill, and reliability of the team.
Using the CQC category ratings for the five key areas they inspect against, respondents overwhelmingly rating the service Outstanding (5/5) as they did in the last two annual surveys. Satisfaction levels in terms of people always being happy is high in all areas (care staff, food, cleanliness, management and senior staff) other than activities, albeit this has improved. Satisfaction with meals remains high, with further improvement ideas being acted upon. With up to 59 diverse residents this is an exceptional achievement.
The previous action plan identified a need to improve satisfaction with activities, with levels of those ‘always happy’ falling to 59%, albeit others are ‘usually happy’. Whilst this is a complex area, given the diversity of needs, the appointment of a new activity team leader at the outset of the of the survey period is bearing fruit, as evidenced in subsequent monthly resident meetings and observations. Care staff also continue to play a vital role in this respect.
Success is always under construction as we go the extra mile.
Monthly Coffee Mornings – All Welcome!
Come and join us on the 1st Wednesday of every month. Coffee, tea, delicious cakes and biscuits, plus stalls and good company.
Bits & Bobs
Just to remind all our Residents: Geoff volunteers in running an Art Club, every other Wednesday afternoon (please see planners). He’s a wonderful Artist, come and see what you can do.
We have recently introduced a new interactive tablet called the Breezie. It has a lot to offer: please ask in the office if you would like a demonstration. Breezies are also available to purchase for yourself, if you wish.
The refurbishment on the Green Floor is almost complete: just awaiting the arrival of the new chairs and curtains!
The call bell system has just been updated.
The Blue Lounge Library will be shortly moved to the Blue Activity Room, to give better access and a quiet space to read
Lisa – (Activity Coordinator)
Up-coming Events 2020
Our fundraising events have always been a huge success, raising money for our Residents Fund. This allows us to carry out the extensive programme of resident activities, as well as the other great events we hold throughout the year – all thanks to the support we have from Volunteers, and generous donations. Please put these dates in your diary and let either Sandra or Lisa know if you are free to help.
Many thanks from us all.
As most of you will know by now, we have two new members to our Activity Team (Liz and Merry) so the activity programme now covers weekends as well. This brings the Activity Team to four, including Val and myself, Lisa. New to our programme of Activities: –
Guitar Lessons Scrabble Club Chess Club New Games Music sessions Poetry groups Discussion and Media Groups Extended Arts and Crafts and Personcentred care Weekend baking and sewing between the Main House and Suite
Please see the monthly planners for more information. Although we have a varied and interesting programme of Activities, we are always looking to improve and develop this where possible. Please come and see me if you have anything to add…Lisa (Activities Coordinator)