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Reviews and Feedback Hear What Residents and Their Families Say About Old Hastings House

At Old Hastings House, we’re proud to be a care home where people feel genuinely at home. Nothing means more to us than knowing our residents are happy, comfortable and living a full life – and that their families have peace of mind.

Feedback plays a vital role in shaping the care and services we provide. We regularly conduct resident surveys and invite comments from family members, visitors and professionals. Here are just a few of the many kind words we’ve received.

Our Feedback

Reviews and What Residents and Their Families Say about Old Hastings House residential & Dementia Care Home

Residents Survey Highlights

In our latest resident satisfaction survey, people spoke warmly about the care, atmosphere, food, activities and team members:

“I love it here: it’s a good home.”

“Cleaning and housekeeping staff do a fantastic job.”

“No complaints: my care is great.”

“The care staff are so lovely and friendly and make me laugh.”

“I enjoy the variety and the diabetic options.”

“I like our small Scrabble club.”

“I enjoy nearly all activities and going out when I can.”

These comments reflect the heart of what we offer – a clean, well-managed home with personalised care, stimulating activities, and a team that takes the time to build real relationships.

Feeback from Family and Visitors

Many relatives and visitors share their thoughts with us, too – and we’re always humbled by their words:

“Upbeat and friendly atmosphere. Blows away all misconceptions of a care home.”

“Everybody seems so comfortable and happy.”

“Magdalen Suite staff are wonderful – genuinely affectionate towards mum. I am very grateful.”

“I have only praise for all the staff at Old Hastings House who go out of their way to ensure the residents are well looked after and happy.”

“I have witnessed several acts of kindness to confused residents.”

“My mother always says how happy she is – she loves her room, the food is lovely, and the staff are fantastic.”

“Excellent care, very friendly staff, good food, kind responsive manager.”

Old Hastings House residential & Dementia Care care home

Share Your Experience

If you’ve visited Old Hastings House or have a loved one in our care, we’d love to hear your thoughts. Your feedback helps us continue to grow and provide the best possible experience for all.

Reviews and Feedback